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Evidence Guide: TLIL4033 - Promote effective workplace practice

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIL4033 - Promote effective workplace practice

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute positively to the work team environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace objectives are identified, interpreted and positively promoted to associated personnel and/or work team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with associated personnel and/or work team members is effectively established

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Disputes are resolved through effective negotiation with relevant individuals or groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality assurance measures are maintained, systems improvement suggestions are encouraged, and proposals are submitted to relevant authorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe and promote work safety procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant statutory and workplace requirements for work health safety (WHS)/occupational health and safety (OHS) are communicated to all personnel and implemented at all worksites

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accidents and injuries are reported and investigated in accordance with workplace policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential hazards and safety risks are identified, investigated and recommendations for preventative action are referred to appropriate authorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Training in WHS/OHS and First Aid are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and promote team wellbeing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prescribed medical and physical fitness criteria are promoted and maintained within the work environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situations threatening safety arising from physical/psychological incompatibility with the work environment are identified and resolved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in competency development

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Competencies required by work team members are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suitable formal and informal competency development programs and approaches are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work team member skill gaps are determined and appropriate competency development programs and approaches are initiated to address these gaps

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace trainer and assessor requirements are identified and team members are supported to take on these roles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute positively to the work team environment

1.1

Workplace objectives are identified, interpreted and positively promoted to associated personnel and/or work team members

1.2

Communication with associated personnel and/or work team members is effectively established

1.3

Disputes are resolved through effective negotiation with relevant individuals or groups

1.4

Quality assurance measures are maintained, systems improvement suggestions are encouraged, and proposals are submitted to relevant authorities

2

Observe and promote work safety procedures

2.1

Relevant statutory and workplace requirements for work health safety (WHS)/occupational health and safety (OHS) are communicated to all personnel and implemented at all worksites

2.2

Accidents and injuries are reported and investigated in accordance with workplace policy

2.3

Potential hazards and safety risks are identified, investigated and recommendations for preventative action are referred to appropriate authorities

2.4

Training in WHS/OHS and First Aid are implemented

3

Maintain and promote team wellbeing

3.1

Prescribed medical and physical fitness criteria are promoted and maintained within the work environment

3.2

Situations threatening safety arising from physical/psychological incompatibility with the work environment are identified and resolved

4

Participate in competency development

4.1

Competencies required by work team members are identified

4.2

Suitable formal and informal competency development programs and approaches are identified

4.3

Work team member skill gaps are determined and appropriate competency development programs and approaches are initiated to address these gaps

4.4

Workplace trainer and assessor requirements are identified and team members are supported to take on these roles

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute positively to the work team environment

1.1

Workplace objectives are identified, interpreted and positively promoted to associated personnel and/or work team members

1.2

Communication with associated personnel and/or work team members is effectively established

1.3

Disputes are resolved through effective negotiation with relevant individuals or groups

1.4

Quality assurance measures are maintained, systems improvement suggestions are encouraged, and proposals are submitted to relevant authorities

2

Observe and promote work safety procedures

2.1

Relevant statutory and workplace requirements for work health safety (WHS)/occupational health and safety (OHS) are communicated to all personnel and implemented at all worksites

2.2

Accidents and injuries are reported and investigated in accordance with workplace policy

2.3

Potential hazards and safety risks are identified, investigated and recommendations for preventative action are referred to appropriate authorities

2.4

Training in WHS/OHS and First Aid are implemented

3

Maintain and promote team wellbeing

3.1

Prescribed medical and physical fitness criteria are promoted and maintained within the work environment

3.2

Situations threatening safety arising from physical/psychological incompatibility with the work environment are identified and resolved

4

Participate in competency development

4.1

Competencies required by work team members are identified

4.2

Suitable formal and informal competency development programs and approaches are identified

4.3

Work team member skill gaps are determined and appropriate competency development programs and approaches are initiated to address these gaps

4.4

Workplace trainer and assessor requirements are identified and team members are supported to take on these roles

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying fatigue management knowledge and techniques

applying precautions and required action to minimise, control or eliminate identified hazards

applying principles of time management

applying relevant legislation and workplace procedures

communicating effectively with customers, associated personnel and all work team members when completing work activities

completing relevant documentation

coordinating the promotion of safe work practices, competency enhancement and work practice improvements throughout work groups

counselling personnel on work related issues

ensuring team members maintain the required level of physical fitness

implementing contingency plans

interpreting statistics related to workloads and quality assurance measures

leading and coordinating the activities of multi-disciplinary work teams or specialist work groups

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant instructions, procedures and workplace publications

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

settling disputes through face-to-face and group-based negotiation

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and include knowledge of:

documentation and reporting workplace requirements

elements of workplace operations relevant to effective work practice, including

workplace corporate plans, goals and objectives and industrial relations

communication and negotiation techniques and the benefits, advantages and disadvantages associated with them

group work practices and group dynamics; corporate customer service objectives

workplace procedures related to recording customer enquiries and actions

dispute settlement processes

workplace WHS/OHS and physical fitness requirements and related first-aid policies

competencies and skills required for workplace career path levels

operational work systems, equipment, management and site operating systems

problems that may occur during work activities and appropriate action that can be taken to resolve these problems

relevant regulations and codes of practice

relevant WHS/OHS and environmental protection procedures and guidelines

workplace procedures and policies for promoting effective work practices.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.